Refund policy
30-Day Satisfaction Guarantee
We stand behind our product. If you're not happy with your HarborHearth purchase for any reason, we'll make it right.
Our Promise
Contact us within 30 days of receiving your order and we'll refund you in full. No hoops. No return shipping required. No awkward explanations needed.
How to Request a Refund
To start a refund, email us at Asistance@harborhearth.com with your order number and your full name. A brief note on why you'd like a refund is optional — it helps us improve, but it's not required.
We'll confirm your refund within 1–2 business days and process it to your original payment method within 5–7 business days after confirmation.
Do You Need to Return the Product?
No. We do not require you to ship the product back. This keeps things simple for you and avoids unnecessary shipping costs.
Damaged or Defective Products
If your product arrives damaged or develops a manufacturing defect, you're covered within the first 90 days of purchase. Email us at Asistance@harborhearth.com with your order number and a photo of the issue. We'll send a replacement at no cost.
Eligibility Window
Our return and refund policy covers purchases for 30 days from the date of delivery. Refund eligibility begins on the date of delivery — not the date of order — so your 30-day window starts when your product arrives at your door.
Exceptions
We do not issue refunds for orders where the 30-day window has passed (unless a manufacturing defect is present within 90 days), or damage caused by misuse, accidents, or unauthorized modifications.
Late or Missing Refunds
If you haven't received your refund after 7 business days, please check your bank account and contact your credit card company first, as processing times vary. If you've done both and still see no refund, email us at asistance@harborhearth.com and we'll investigate immediately.
Shipping Timelines
HarborHearth ships from an international warehouse. Delivery typically takes 14–21 business days. Your 30-day return window starts from the delivery date.
Questions? Email us at asistance@harborhearth.com — we answer every message personally.